Improving subscription page

[m.traeumner (Michael Träumner)]

Hi to all, I think some points could be enhanced. What do you think?

• Menu with Pricing, Discount… at the subscription Page should be linked to the relevant text at the page.
  
  
• The Ticket for 100 € at the Crostino is a professional support ticket, or not? If so I would write “Optional Professional” at the line “Support Tickets”.
• What is the response time if a support request comes in?
• What is happening after the 30 days trial period?

[alefattorini (Alessio Fattorini)]

@m.traeumner

The Ticket for 100 € at the Crostino is a professional support ticket, or not? If so I would write “Optional Professional” at the line “Support Tickets”.

• 100 euro is for a professional support ticket

@m.traeumner

What is happening after the 30 days trial period?

The NethServer on my.nethserver.com is freezed

@m.traeumner

What is the response time if a support request comes in?

• a few hours if it’s within the Italian Time zone

[KdB (Klaus Boehme)]

And on the my.nethserver sign up, it would be nice to add Australia to the drop-down ‘Country’ as opposed to ‘other’.

I know we aren’t in Europe, but we do compete in the Eurovision song contest (I think the organisers thought we said “Austria” )

Klaus
(tongue in cheek)

[giacomo (Giacomo Sanchietti)]

@KdB

And on the my.nethserver sign up, it would be nice to add Australia to the drop-down ‘Country’ as opposed to ‘other’.

We thought something like “Italy” or “Rest of the world!”

Jokes apart, the country field is used only to calculate local taxes for EU countries. You’re lucky, you have no tax added!

[m.traeumner (Michael Träumner)]

@alefattorini

The NethServer on my.nethserver.com is freezed

I think this means you can choose if you by a subscription or not at this moment, you don’t have to recall it. Is it right?
@giacomo What do you think about an automatism to go back to unstable updates if somebody not takes the subscription after testing it.

@alefattorini

What is the response time if a support request comes in?

a few hours if it’s within the Italian Time zone

I would set and write down to subscription page a maximum time, 24 hours for example, I think this is usual for business contracts.

[alefattorini (Alessio Fattorini)]

@giacomo

You’re lucky, you have no tax added!

You’re very lucky indeed !!!

@m.traeumner

What do you think about an automatism to go back to unstable updates if somebody not takes the subscription after testing it.

Tecnically, I think it’s already so.

@m.traeumner

I would set and write down to subscription page a maximum time, 24 hours for example, I think this is usual for business contracts.

Ok, thanks the hint.

[m.traeumner (Michael Träumner)]

@alefattorini

What do you think about an automatism to go back to unstable updates if somebody not takes the subscription after testing it.

Tecnically, I think it’s already so.

Don’t know if it is changed, after my testing I had to do the following:

config setprop Secret '' SystemId ''
eorepo base centos-sclo-rh centos-sclo-sclo epel extras nethforge nethserver-base nethserver-updates updates

[giacomo (Giacomo Sanchietti)]

@m.traeumner

@giacomo What do you think about an automatism to go back to unstable updates if somebody not takes the subscription after testing it.

Less code, less bugs Just added to the manual:
http://docs.nethserver.org/en/v7/subscription.html#removing-a-subscription

[m.traeumner (Michael Träumner)]

@giacomo

Less code, less bugs Just added to the manual:

This is right, but if the users have to do it manually there could be the “Problem between chair and keyboard” effect

[giacomo (Giacomo Sanchietti)]

Let’s see how is going for a while, than we can move forward the development of the entire suite

[alefattorini (Alessio Fattorini)]

Could you please take note of that for the next sprint?

[alefattorini (Alessio Fattorini)]

@m.traeumner

What is the response time if a support request comes in?

Just added this sentence:
Rection time for all plans is 1 business day. Business day coverage is from Monday 9am to Friday 5pm Italian time zone (CET or CEST) on non-IT holidays.